WAYNE – Earlier in the month of February, members from Providence Medical Center attended the 18th Annual Night of Excellence Summit Awards Celebration in San Antonio, Texas.
The Conference took place February 1 and PMC received three Pinnacle Awards and one Summit Award. Also, Pinnacle Award Recipients were Ginger Nixon (Exceptional Nurse); Dr. Melissa Dobbins (customer Focused Physician/Provider) and CEO Jim Frank (Inspiring Administrator).
Last year the Summit Awards Committee took in over 265 nominations from 20 different healthcare organizations accounting for 10 states. 54 of the nominations were then chosen as Pinnacle Achievers and 15 received the Summit Award.
Frank said, “We have been working diligently to improve the customer experience at Providence Medical Center the past sixteen months. I am pleased to report that we have seen significant improvement in 8 of 11 patient satisfaction dimensions that are being measured. I must thank our entire staff for embracing this initiative and working to become the ‘Hospital of Choice’ in northeast Nebraska.”
According to a release from Providence Medical Center, the Summit Award is the highest award of excellence presented at the HealthCare Service Excellence Conference. It is awarded to qualified, innovative and progressive individuals, teams and healthcare facilities that have made outstanding progress towards improving the patient experience and staff engagement. Individuals, teams and/or organizations must be nominated to be eligible for the Summit Award.
The Summit Award recipient went to Ginger Nixon as an Exceptional Nurse.
Vice President of Nursing Services at PMC, Nicole Haglund added “We are very fortunate to have an exceptional nursing staff at Providence Medical Center. Ginger epitomizes the term exceptional nurse. She has perfected the art of providing extraordinary care for the betterment of her patients and their families. Her positive energy, knowledge and skill make her an integral part of the PMC healthcare team. When Ginger is not providing direct patient care, you can find her assisting with organizational projects and workshops that promote service excellence.”
For more news about PMC, visit their website at providencemedical.com or contact the hospital at 402-375-3800.